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STUDIO & CUSTOMER CARE

I personally answer every message from my Santa Cruz studio.

Studio location:

Santa Cruz, California

Studio visits by email request only

Response time:

Usually within 1–2 business days

Customer Care:

elizabeth@elizabethngo.com

Wholesale Inquiries:

elizabeth@elizabethngo.com

Press:

elizabeth@elizabethngo.com

I read every message personally and will reply within 1–2 business days. For wholesale inquiries, please include your shop name, location, and the kind of pieces that would suit your customers.

Follow Elizabeth:

SHOP POLICIES

Returns

I generally do not accept returns on my jewelry. Each piece is one-of-a-kind and set by hand. If you have a concern, email me directly and we’ll work something out.

Resizing

Ring resizing is $40 and takes up to 4 weeks. Email me with the piece ID and your size.

Shipping

Orders ship within 3–5 business days from Santa Cruz via USPS Priority Mail with tracking. International shipping available on request.

Care

Antique buttons are delicate. Keep pieces away from water, perfume, and direct sunlight. Store flat in tissue or a cloth pouch.

Gift Cards

Available in $50, $100, $250, and $500 denominations — delivered digitally. No expiration. Email to purchase.

Wholesale

Interested in carrying my pieces? Email with your shop name, website, location, and the kinds of pieces that would suit your customers.